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How to Shop

If you're new to ChemistDirect.co.uk, here's a quick guide to using the UK's number 1 online pharmacy. If you have any questions, or would like to place your order over the phone, you can speak to our Customer Care team on 0121 541 1800.

Finding your items

  • When you land on the ChemistDirect.co.uk homepage, the fastest way to find what you're looking for is by using the search box which is located centrally at the top of the page. Here you can find your product by typing in the product, brand or the condition you want to treat
  • If you're looking to browse a range of items, use the top navigation bar located just below search box. Here you'll find products separated by their relevant departments and you're only a quick click away from finding a relevant range of products
  • On our home page you'll also be able to view a selection of special offers or for more deals, head over to the offers page

To checkout

  • Once you've found the items you're looking for you can select the quantity using the plus and minus signs and then click the 'add to basket' button and adding an item to your shopping basket
  • Click on the shopping basket icon which is always located in the top-right hand corner (to the right of the search box and Sign up/in button). Here you can view the items in the basket and their total cost. You can increase or decrease the quantity you've ordered and remove any products you don't want to purchase
  • If you're not quite done, you can continue shopping by clicking off the basket drop-down menu (anywhere on the screen). Your items will remain in your basket until you're ready to order
  • Once your ready to order, click on the 'Check Out' button. This will take you through to the checkout area where you can complete your order

Making a payment

  • In order to make a payment, you'll need to sign in to your Chemist Direct account. Don't worry if you're not already signed up, there's an option to create an account which is free and should only take a couple of minutes
  • Once signed in, we'll need some further details to process your order such as the delivery and billing address. Saving your details also allows us to make your next visit to ChemistDirect.co.uk even smoother.
  • You'll then need to select which of our flexible delivery options you'd like. You can also enter a discount code if you have one
  • The next screen presents you with a summary of your order, including details on any discounts and delivery charges
  • If you're ordering over the counter pharmacy medication you'll be asked further questions. This is a legal requirement, as it allows our pharmacists to check if you've selected the appropriate medication and confirm the dosage
  • You'll then be taken to the confirmation screen with a final summary of your order. After checking the details are all correct, select a payment option. Payment can be made via a credit/debit card or PayPal
  • Once the payment details have been provided you'll be sent an email with your confirmation number

Dispatch

  • Once your payment has been approved, you'll be sent another email to confirm your order has been dispatched for delivery