Delivery Information with Chemist Direct

We believe that shopping online should be straightforward and hassle-free, which is why we've put together a handy delivery guide to take you through our delivery options.

Please be aware that due to unprecedented high order volumes, deliveries may take a little longer to reach you.


UK Standard Delivery

  • Free for orders over £40
  • Orders below £40 will incur a £3.95 delivery charge
  • Delivered within 3-5 working days
  • Delivered Mon-Fri (excluding weekend and bank holidays)
  • Additional terms and conditions apply, please see below

 


Delivery Terms & Conditions

  • All deliveries are subject to ChemistDirect.co.uk successfully receiving payment
  • Delivery options exclude bank holidays and other public holidays
  • We will endeavour to deliver your order in accordance with the delivery option you selected, however delivery timescales are indicative only
  • Orders may be delivered in one or more packages
  • We are unable to deliver to PO Box addresses
  • Packages sent via Next Day Delivery pre 1 pm services will require a signature at the point of delivery
  • We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights
  • Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25
  • For orders over 25kg, there's an additional charge of £3.49 per 25kg. You'll be notified at the checkout
  • Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods Act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs
  • We will deliver your order in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages
  • We make every effort to deliver your order within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued
  • To read our full terms and conditions, please click here

Pharmacy (P-line) Orders

  • All P-line items require our Pharmacy team's approval before we can deliver it to you
  • When ordering, if you completed a health questionnaire, your order contained a P-line item
  • Our Pharmacy team may need to ask you additional questions, recommend an alternative treatment or cancel your request on medical grounds
  • Depending on the outcome of approval, dispensing your order may be delayed, however, you will be kept informed throughout this process
  • For more details on over-the-counter medicine dispensing, please click here

Tracking the Status of your Order

If you created an account when you checked out, you can check the status of your order by logging in to your ChemistDirect account

Once logged in, you can click 'View my Orders'. Your order will be given one of the following notes:

  • Order received: Confirming that your order has been successfully received by ChemistDirect.co.uk and will shortly be ready for processing
  • Order suspended: Your order is still being processed but our team will need to review it before we can confirm dispatch
  • Order being processed: Your order is now being processed and will be dispatched shortly
  • Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps. You can speak to our Customer Care team on 0121 541 1800 or by sending a note to on our contact page
  • Order dispatched / Track Parcel: Your order has now been dispatched and is on its way to you
  • Order part-dispatched: to avoid having to wait longer we have part-dispatched your order and will email you with the expected dispatch date for the remaining items. Please note, we will only part-dispatch when both parts of the order total £7.50 or more

 


Deliveries Outside the UK

  • Delivery outside the UK are severely disrupted due to the COVID-19 pandemic
  • We are unable to guarantee delivery fulfilment time due to the disruption
  • Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 - 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it's typically 15 - 20 days
  • We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar
  • We can only deliver prescription items to addresses within the UK (England, Wales, Scotland [inc. islands] N. Ireland and the Isle of Man). Unfortunately, prescription items cannot be sent to non-UK destinations, including the Channel Islands. We are also unable to send pregnancy tests to France
  • Additional delivery charges start at £4.25, depending on the location, size and weight of your order and are shown at the checkout. Delivery is typically 5 - 15 days from dispatch and all prices are shown include V.A.T. Where applicable V.A.T will be deducted at the checkout. Certain weight and product descriptions apply
  • Sadly, we cannot deliver to BFPO addresses

 

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