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Free UK delivery over 25 40 - Ends Monday!

Delivery Information

At ChemistDirect.co.uk, we believe that shopping online should be straightforward and hassle-free, which is why we've put together a handy delivery guide to take you through our delivery times and rates.


Christmas Delivery Times

  • Standard UK Delivery, last order date is before 4pm on 19th December.
  • UK Next Working Day Delivery, orders need to be placed before 4pm on 20th December.
  • For NI, Isle of Mann and Highlands/Islands, orders should be placed before 4pm on 17th December.
  • For International deliveries, please get in touch with our Customer Support Team.
  • Please allow extra time for any pharmacy lines ordered as these need to be approved by our Pharmacy team.
  • All delivery services will resume as normal from Wednesday the 2nd January 2019.

Free standard UK delivery on orders over 25 40 - Ends Monday 17th December 2018

  • Free standard UK delivery within five working days.
  • Delivered Mon-Fri (excluding weekend and bank holidays).
  • All delivery terms and conditions as per Standard delivery option.
  • Additional terms and conditions apply, please see below.

Free UK next working day delivery on orders over 100

  • Free UK next working day delivery before 6pm.
  • Order to be placed before 4pm to have your order dispatched the same day.
    Mon-Thur orders placed before 4pm will be delivered the next working day.
    Friday orders placed before 4pm will be delivered on Monday.
    Weekend orders will be delivered on Tuesday.
  • Delivered Mon-Fri (excluding weekend and bank holidays).
  • All delivery terms and conditions as per Next Working Day delivery option.
  • Additional terms and conditions apply, please see below.

Standard UK delivery - 3.49

  • Standard 1-3 working days.
  • Delivered Mon-Fri (excluding weekend and bank holidays).
  • Additional terms and conditions apply, please see below.

Next working day delivery, options from 4.75

  • Free UK next working day delivery before 6pm.
  • Order to be placed before 4pm to have your order dispatched the same day.
    Mon-Thur orders placed before 4pm will be delivered the next working day.
    Friday orders placed before 4pm will be delivered on Monday.
    Weekend orders will be delivered on Tuesday.
  • Delivered Mon-Fri (excluding weekend and bank holidays).
  • All delivery terms and conditions as per Next Working Day delivery option.
  • Additional terms and conditions apply, please see below.

Tracking the status of your order

You can check the status of your order by logging in to your ChemistDirect account which you must set up in order to make your purchase.

Once logged in to your account, you can click 'View my Orders' where your order will be given one of the following notes:

  • Order received: Confirming that your order has been successfully received by ChemistDirect.co.uk and will shortly be ready for processing.
  • Order suspended: Your order is still being processed but our team will need to review it before we can confirm dispatch.
  • Order being processed: Your order is now being processed and will be dispatched shortly.
  • Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps. You can speak to our Customer Care team on 0121 541 1800 or by sending a note to on our contact page.
  • Order dispatched / Track Parcel: Your order has now been dispatched and is on its way to you.
  • Order part-dispatched: to avoid having to wait longer we have part-dispatched your order and will email you with the expected dispatch date for the remaining items. Please note, we will only part-dispatch when both parts of the order total 7.50 or more.

Deliveries outside the UK

  • Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 - 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it's typically 15 - 20 days.
  • We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar.
  • We can only deliver prescription items to addresses within the UK (England, Wales, Scotland [inc. islands] N. Ireland and Isle of Man). Unfortunately, prescription items cannot be sent to non-UK destinations, including the Channel Islands. We are also unable to send pregnancy tests to France.
  • Additional delivery charges start at 4.25, depending on the location, size and weight of your order and are shown at the checkout. Delivery is typically 5 - 15 days from dispatch and all prices shown include V.A.T. Where applicable V.A.T will be deducted at the checkout. Certain weight and product descriptions apply.
  • Sadly, we cannot deliver to BFPO addresses.

Terms & conditions

  • All deliveries are subject to ChemistDirect.co.uk successfully receiving payment.
  • Delivery options exclude bank holidays and other public holidays.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • Packages sent via Next Day Delivery pre 1pm services will require a signature at the point of delivery.
  • All pharmacy purchases (that involve the completion of an online questionnaire) require additional approval and therefore may slow down delivery.
  • We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights.
  • Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25.
  • For orders over 25kg, there's an additional charge of 3.49 per 25kg. You'll be notified at the checkout.
  • Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued
  • To read our full terms and conditions, please click here.