Our Customer Care team is here to help, so please use the most relevant way to get in touch below...
When available - please click on the "Live Chat" button to chat with one of our Customer Care team.
Speak to one of our Customer Care team on: 0121 541 1800
Our call lines are open: Mon - Fri: 9:00am - 5:00pm
Bank Holiday: Closed
Approximately 95% of calls are answered first time, however you may experience some delays during peak times. We also offer a free call back service and endeavour to call you back within an hour.
You can email us at: [email protected]
Our current email response time is between 1 -2 working days. During busy periods, our email response time can be up to 3 days.
Help and Support : Complaints Policy
Chemist Direct is committed to providing a high-quality service. In order to do this, we value and appreciate all of your comments about our service, and we use your feedback to help us continually improve. In the first instance please contact us, using your preferred method above. We’re committed to resolving any complaints as quickly as possible. ChemistDirect.co.uk is part of Pharmacy2U. To find out more about our complaints policy click here; Help & Support.