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How to Shop

If you’re new to ChemistDirect.co.uk, here’s a quick guide to using the UK’s number 1 online pharmacy. If you have any questions, or would like to place your order over the phone, you can speak to our Customer Care team on 0121 541 1800.

Finding your items

  1. When you land on the ChemistDirect.co.uk homepage, the fastest way to find what you’re looking for is by using the search bar which is located centrally at the top of the page. Here you can find your product by typing in the product, brand or the condition you want to treat!
  2. If you’re looking to browse a range of items, hover your mouse over the department navigation which is located just below search bar. Here you’ll find products separated by their relevant departments and you’re only a quick click away from finding a relevant range of products.
  3. On our home page you’ll also be able to view special offers which we’ll place on the front page for quick reference.

To the checkout!

  1. Once you’ve found the items you’re looking for you can select the quantity using the plus and minus signs and then click the ‘add to basket’ button and adding an item to your shopping basket!
  2. Click on the shopping basket icon which is always located to the top-right hand side of the website, to the right of the search bar and Sign up/in button. Here you can view the items in the basket and their total cost. You can increase or decrease the quantity you’ve ordered and remove any products you don’t want to purchase.
  3. If you’re not done browsing you can continue shopping by clicking off the basket drop-down menu, anywhere on the screen. Your items will remain there until you’re ready to pay for them.
  4. By hitting the ‘Check Out’ button, you’re ready to make a payment!

Making a payment

  1. In order to make a payment, you’ll need to sign in to your ChemistDirect.co.uk account profile. If you’re not already a member the sign up process which is free and should only take a couple of minutes.
  2. Once signed in, we’ll need some further details to process your order such as the delivery and billing address. Saving your details also allows us to make your next visit to Chemist Direct even smoother. You’ll then need to select which of our flexible delivery options you’d like. If you’re lucky enough to have one of our tasty discount codes, this is where you enter it.
  3. You’ll then see a summary of your order, including any discounts you’ve received and the delivery charges, plus any other costs (e.g. overseas delivery, additional weight).
  4. If you’re ordering pharmacy only medication you’ll be asked further questions by our pharmacists over email. This is a legal requirement, as it allows our pharmacists to check if you’ve selected the appropriate medication and confirm the dosage.
  5. You’ll then be taken to the confirmation screen with a summary of your order for checking. If you’re confident you’ve made the right selection you select a payment option which can be either a credit/debit card or PayPal.
  6. Once the payment details have been provided you’ll be sent an email with your confirmation number.


  1. Once the payment has been approved you’ll be sent another email to confirm your package has been dispatched for delivery.
  2. Pop the kettle on, load up the next episode of your favourite box-set and wait for your delivery to arrive.