Delighted Customers

" I wanted to take a moment to express my thoughts regarding your company, service, and products. I am tremendously satisfied and grateful for your timely and effective customer service. Chemist Direct (UK) has provided me with the Product; this is a product that is nowhere to be found in the U.S. I have searched long and hard for this Product everywhere. I love this product so much, that I even went to the extreme of troubling friends from Europe to bring Product along with them here to my home."
R Matley,USA

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Home › Customer Service

Customer Service

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We aim to resolve queries within the hour (Mon-Fri 9am to 5pm). To help us direct you to the right Advisor, please select from the drop-down fields below and provide us with as much information as you can in the free text box. The more you tell us, the quicker we can provide an answer for you.

We also answer many customer questions in our Help-Desk section of our Website.* Click here for more info.


Chemist Direct Customer Care

(if you have one eg. either OR0000001 or 200993088)
Type the characters you see in the picture below
Alternatively, you can contact our customer services team in writing, by email or by telephone.
Telephone Contact Us

Chemist Direct
Unit 8, Demuth Way
Oldbury
United Kingdom
B69 4LT
Telephone us on
0845 259 0175
If calling from outside UK
+44 (0) 121 541 1800
Complaints Procedure Complaints Procedure

We endeavour to offer our customers a great service, however occasionally things can go wrong. If your query is of an urgent nature, please feel free to contact us on our local rate telephone number 0845 259 0175. If you are not satisfied and wish to make a formal complaint, please email the head pharmacist at superintendent@chemistdirect.co.uk

We aim to deal with all complaints quickly and will take actions necessary to remediate the situation.